Elisabeth grew up in Clayton, NC and graduated from North Carolina State University with a bachelor’s degree in social work. She started her career with Insurance Pros after graduation in 2014 as an associate agent and enjoys working with clients to help determine the best coverage available for their individual insurance needs. She is currently helping our commercial clients with processing their annual renewals and reviewing coverage. Elisabeth is married to Sam and enjoys traveling and spending time with friends and family.
Carmon graduated from Orange High School in Hillsborough, North Carolina and entered the insurance industry soon after. She has twenty-seven years of experience working in multiple roles throughout her career including customer service representative, producer, and most recently commercial and personal lines underwriter. Carmon was a respected member of the team at Diversified Insurance Solutions for twenty-one years where she gained invaluable experience and knowledge to better help protect her client’s assets. She strives every day to provide the best customer service experience and truly enjoys helping new customers with all their insurance needs. Carmon joined the Insurance Pros team in April 2021. Carmon has been happily married to her husband, James for twenty-six years and has raised two amazing young men. She moved to Bahama in 2007 and enjoys residing in this rural community. In her free time, Carmon enjoys spending time outdoors fishing, hiking, and riding ATVs with her friends and family.
A Durham native, Susan has been in the insurance industry since 2003. She is licensed in property and casualty, life, and Medicare supplement. Before joining The Insurance Pros, she was an agent with Nationwide Insurance for sixteen years. Susan gets great satisfaction from helping her customers review their insurance and provide the best coverage for their insurance needs. When Susan is not in the office, she enjoys spending time her family, fur babies, gardening, and crafting.
Wilmer Reyes grew up in Seaside, California and at the age of 14, moved to Rockville Maryland where he lived from 1998 to 2006. After graduating from Rockville High School in Maryland, he attended Montgomery College majoring in Business Administration. He has been an insurance agent since 2014 and worked as a captive agent with another carrier before becoming an independent agency owner. Prior to insurance, Wilmer worked as a manager with Whole Foods and enjoyed working with the public, providing the highest level of service that he now provides to his insurance customers. Wilmer prides himself on building lasting relationships with his clients and making a difference in their lives.
Wilmer has been married to his wife Veronica for 15 years and has two beautiful girls, Camila 6 and Julissa 4. In his free time, Wilmer enjoys spending time with his family, volunteering at his church, and traveling.
Phitsamay “Sam” Cook grew up in Winston-Salem, North Carolina and graduated from RJ Reynolds High School. She attended college at Appalachian State University and obtained a degree in Communications with a concentration in marketing.
Sam has been an insurance agent since 2006 where she has worked as an independent agent. Prior to the insurance industry, Sam enjoyed a successful career in Banking. She enjoys being supportive in her surrounding community and developing long lasting relationships with her clients. She helps her clients and their families protect their assets by providing insurance options and sound advice to their overall financial outlook.
Sam and her husband live in Raleigh with two children, Myles and Ellie. When Sam is not helping her clients, she enjoys spending time in the outdoors with her family. She enjoys hiking, kayaking, biking and camping. She and her family enjoy live music, theatre and traveling.